Mandatory Training

Communication Skills in Health and Social Care

The Communication Skills in Health and Social Care course is expertly designed for healthcare professionals in the UK, aiming to enhance interpersonal communication within healthcare settings. Recognizing the pivotal role of effective communication in delivering high-quality care, this course offers practical tools and strategies to improve interactions with patients, families, and colleagues.

Aligned with the latest UK healthcare guidelines and protocols, the training covers a range of topics from active listening to conflict resolution, tailored to meet the nuanced demands of health and social care environments. Through this course, participants will refine their communication skills, fostering a more supportive, efficient, and compassionate healthcare service.

Learning Outcomes

Upon successful completion of this course, participants will be able to:

  • 01

    Master active listening and empathy to improve patient care and support.

  • 02

    Effectively communicate with diverse patient groups, including those with special needs.

  • 03

    Apply conflict resolution strategies to manage disagreements and maintain a positive work environment.

  • 04

    Utilise feedback and reflective practices for continuous personal and professional development.

  • 05

    Adhere to the latest UK healthcare communication guidelines to ensure best practice and professional compliance.

Course Contents

  • Introduction to Communication in Health and Social Care
  • Communication Models and Theories
  • Verbal Communication in Healthcare
  • Non-Verbal Communication
  • Written Communication in Healthcare
  • Interprofessional Communication
  • Barriers to communication
  • Cultural Competence in Communication
  • Advanced Topics in Healthcare Communication

Frequently Asked Questions (FAQs)

You will learn to enhance your communication skills, enabling more effective interactions with patients, families, and colleagues, critical for providing high-quality healthcare.

Yes, it is structured around the latest evidence-based practices and complies with current UK healthcare communication guidelines.

The course is offered online through our Learning Management System, featuring interactive modules, real-world case studies, and access to expert advice for ongoing support.

Healthcare professionals across all levels and settings, including doctors, nurses, and care workers, will find this course valuable for improving communication skills, enhancing both patient care and professional relationships within healthcare environments.

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Accreditations