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Updated: 28 Mar 2025
Health and Social Care
Mandatory Training
Updated: 28 Mar 2025
Updated: 28 Mar 2025
4102 People Recommended
Duration Minimum 30 mins
100% Online Course
365 Days Access
Instant Access and Certification
Full Voiceover
Effective communication is fundamental to quality healthcare delivery, influencing patient safety, accurate diagnoses, treatment adherence, and team collaboration. The Communication Skills in Health and Social Care course is tailored for healthcare professionals in the UK, providing the knowledge and tools necessary to enhance communication within their practice.
This course covers verbal, non-verbal, and written communication techniques, emphasising the importance of cultural competence, navigating communication barriers, and managing sensitive conversations with compassion. Aligned with UK best practices and guidelines, it equips participants to deliver person-centred care while fostering strong interprofessional collaboration for optimal patient outcomes.
By the end of this course, participants will understand how effective communication supports patient care, strengthens team dynamics, and promotes a positive healthcare environment.
£15
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Learning Outcomes.
By the end of this course,participants will be able:
To reflect on and improve personal communication styles through self-assessment and critical reflection.
To engage in collaborative communication with multidisciplinary teams, fostering teamwork and resolving conflicts.
To employ appropriate techniques for sensitive conversations, such as delivering bad news and managing complaints.
To apply strategies to overcome communication barriers, including cultural and language differences.
To demonstrate active listening and empathy to deliver person-centred care effectively.
To understand the principles of verbal, non-verbal, and written communication in healthcare settings.
Course
Contents.
01
Foundations of Communication
Principles, importance, and legal frameworks in UK healthcare.
03
Written Communication
Best practices in clinical documentation, record-keeping, and data protection.
05
Cultural Competence
Communicating effectively with diverse populations while respecting cultural sensitivities.
08
Confidentiality and Ethics
Adhering to UK legal and ethical standards, including safeguarding principles.
06
Interprofessional Communication
Improving teamwork, managing conflicts, and ensuring effective handovers.
09
Advanced Communication Strategies
Managing aggressive behaviour and employing de-escalation techniques.
02
Verbal and Non-Verbal Skills
Enhancing communication through body language, tone, and cultural sensitivity.
04
Barriers to Communication
Identifying and addressing common challenges, including sensory impairments and language differences.
07
Navigating Difficult Conversations
Techniques for delivering bad news, resolving conflicts, and managing complaints compassionately.
The Communication Skills in Health and Social Care course empowers healthcare professionals to enhance their communication abilities, enabling them to deliver empathetic, effective, and inclusive care. By building stronger relationships with patients and fostering teamwork, participants contribute to a safer, more collaborative, and high-performing healthcare environment.
Summary