Regulatory Compliance

Conflict Resolution

The Conflict Resolution course is specifically designed for healthcare professionals in the UK, aimed at enhancing skills in identifying, managing, and resolving conflicts within healthcare settings. Conflicts, whether between colleagues or with patients and families, can significantly impact the quality of care and the workplace environment.

This course, aligned with the latest UK healthcare guidelines, offers practical tools and strategies for effective conflict resolution, emphasising communication, empathy, and problem-solving skills.

Learning Outcomes

Upon successful completion of this course, participants will be able to:

  • 01

    Understand the common causes of conflict in healthcare settings and their impact.

  • 02

    Develop effective communication strategies to prevent and resolve conflicts.

  • 03

    Apply problem-solving techniques to address conflicts constructively.

  • 04

    Implement strategies to manage stress and emotions during conflicts.

  • 05

    Incorporate ethical and legal considerations in conflict resolution practices.

Course Contents

  • Understanding Conflict in Healthcare
  • Theoretical Foundations of Conflict Resolution
  • Dynamics of Conflict
  • Communication Skills in Conflict Resolution
  • Legal and Ethical Considerations
  • Advanced Conflict Resolution Strategies
  • Collaborative Problem Solving
  • Managing and Resolving Conflict
  • Organisational Support and Training

Frequently Asked Questions (FAQs)

You'll learn to effectively manage and resolve conflicts in healthcare settings, using communication, problem-solving, and emotional management strategies.

This course is designed to comply with the latest UK healthcare guidelines and protocols, ensuring relevance and applicability.

This online course is delivered through a Learning Management System, featuring interactive content, expert support, and practical resources for ongoing learning.

Healthcare professionals at all levels, including nurses, doctors, and administrative staff, will benefit from this course. It contributes to your professional development by improving your ability to navigate workplace conflicts, enhancing teamwork, and fostering a healthier work environment.

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