Mandatory Training

Duty of Candour

The Duty of Candour course trains UK healthcare professionals to promote openness and honesty, in line with regulations, especially when communicating after adverse events.

Through this course, participants will acquire the knowledge and skills necessary to practise candour effectively, fostering trust and integrity in patient-caregiver relationships, and contributing to the improvement of healthcare quality and safety.

Learning Outcomes

Upon successful completion of this course, participants will be able to:

  • 01

    Understand the legal and ethical framework underpinning the Duty of Candour and its importance in healthcare.

  • 02

    Identify situations where the Duty of Candour applies, and understand the procedures to follow when things go wrong.

  • 03

    Develop effective communication strategies to disclose adverse events honestly and compassionately to patients and their families.

  • 04

    Implement policies and practices that support a culture of openness and transparency in healthcare settings.

  • 05

    Reflect on professional responsibilities and the impact of candour on patient trust and the quality of care.

Course Contents

  • Introduction to Duty of Candour
  • Legal and Regulatory Framework
  • Key Principles of Duty of Candour
  • Communication Skills and Disclosure
  • CQC Regulation 20: Duty of Candour
  • Types of Duty of Candour
  • Notifiable Safety Incidents
  • The Importance of a Timely Apology
  • Professional Guidance for Health and Social Care Workers

Frequently Asked Questions (FAQs)

You will learn the principles of the Duty of Candour, including how to effectively communicate adverse events to patients and their families, and implement practices that promote honesty and transparency in healthcare.

Yes, this course is based on the latest guidelines and statutory requirements for the Duty of Candour in the UK, ensuring compliance and relevance to current healthcare practices.

The course is delivered online through an interactive Learning Management System, offering a combination of theoretical lessons, videos, presentations and access to expert feedback and peer discussions.

Healthcare professionals at all levels, including management, nursing, and clinical staff, will benefit from this course by enhancing their ability to communicate openly and maintain trust with patients, contributing to their professional development and the overall quality of care.

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