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Updated: 28 Mar 2025
Health and Social Care
Mental Health and Wellbeing
Updated: 28 Mar 2025
Updated: 28 Mar 2025
20 People Recommended
Duration Minimum 30 mins
100% Online Course
365 Days Access
Instant Access and Certification
Full Voiceover
The Managing Challenging Behaviour course is designed to empower healthcare and social care professionals with the knowledge and strategies necessary to address challenging behaviours compassionately and effectively. Such behaviours, which may stem from unmet needs, communication barriers, or environmental factors, can disrupt care delivery and pose safety risks. This course offers practical, evidence-based approaches to managing these situations while maintaining a safe and supportive environment.
Participants will gain insights into the underlying causes and triggers of challenging behaviours and learn techniques for de-escalation, redirection, and positive reinforcement. Emphasis is placed on developing person-centred care strategies that respect individual needs and promote dignity. Through enhanced communication skills and a deeper understanding of behavioural triggers, participants will be better prepared to foster cooperation and reduce conflict in their professional settings.
Aligned with the latest UK guidelines, this course supports professionals in ensuring the safety, well-being, and dignity of individuals while contributing to improved workplace harmony and care outcomes.
£20
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Learning Outcomes.
By the end of this course,participants will be able:
To understand the root causes of challenging behaviour, including unmet needs, communication barriers, and environmental factors.
To apply evidence-based strategies such as de-escalation, redirection, and positive reinforcement to manage challenging behaviours effectively.
To recognise early signs of escalating behaviour and implement timely interventions to prevent conflict.
To develop person-centred approaches that respect individual preferences and promote dignity and autonomy.
To enhance communication techniques, including active listening and non-verbal skills, to foster cooperation and reduce frustration.
To evaluate the effectiveness of interventions and refine strategies to ensure ongoing safety and well-being.
Course
Contents.
01
Introduction to Challenging Behaviour
Definitions, types, and examples in healthcare and social care settings.
03
Behavioural Symptoms in Dementia
Identifying and managing behaviours specific to dementia care.
05
Effective Communication
Active listening, non-verbal cues, and verbal de-escalation techniques.
08
Intervention Planning and Evaluation
Developing, monitoring, and adjusting behavioural intervention plans.
06
Misinterpreted Behaviour
Addressing cultural and communication barriers to prevent misunderstandings.
09
Collaborative Care
Working with interdisciplinary teams to ensure holistic and effective management.
02
Causes and Triggers
Understanding individual and environmental factors contributing to challenging behaviour.
04
Respecting Personal Boundaries
Balancing safety and autonomy while maintaining dignity.
07
Evidence-Based Strategies
Approaches such as redirection, validation therapy, and positive reinforcement.
10
Reflective Practice
Reviewing and refining intervention outcomes for continuous improvement.
The Managing Challenging Behaviour course equips healthcare professionals with practical tools to address challenging behaviours effectively while prioritising compassion and dignity. Through evidence-based strategies, enhanced communication techniques, and person-centred approaches, participants will learn to create a supportive and safe environment for patients and staff alike, fostering improved care outcomes and workplace cohesion.
Summary